Easily record and access prospects, contact
with the prospect and history of their activity or encounters with the team.
Role-based security allows the system to
restrict access based on roles such as Administrator, Manager, Sales, Clerk, etc.
You can create and assign your own roles.
Terminology for all elements (tickets, sponsorship, etc.) can easily be
customized and modify by the team. . Although CSM is "sales based", the
software is designed to be used by all front office personnel including hockey
operations, merchandise, community relations, etc. as they record their
contacts and relationships in the market.
CSM provides a wide variety of reports to the team
either in a formalized report or as a result of a search performed by the team.
The system can be searched, and results viewed
and/or printed, by hundreds of combinations such as by zip code, business type, SIC code,
rep, ticket type, advertising type, employee, etc.
CSM has powerful support for Group Ticket Sales.
Ticket usage information can be downloaded,
from ticketing systems such as Ticketmaster, into the system with information
regarding season ticket holders, call center and credit card purchasers.
CSM's robust Scheduling/Calendaring system
is second to none. It provides an efficient way for employees (especially Sales) to
plan and track their appointments. Managers can view the calendars of their employees to better
manage their efforts.
A daily list of "To-Do's" reminds the user
of tasks to be completed.
CSM has a standard data import feature.
This will allow you to import data from your existing system. Custom imports are available
to suit your particular data.